Terms And Conditions

  1. General
    The below General Terms and Conditions apply for all products offered in the Online Shop of Geschwister Ottiger Hausgemachte Spezialitäten. Purchasing conditions of customers shall not apply.

  2. Prices
    Unless stated otherwise, all prices are in Swiss Francs and exclude statutory VAT, packaging and shipping costs. Shipping costs differ depending on the means of shipment and country of origin of the customer. Prices in CHF shall be decisive for payment. Prices in other currencies are only stated as non-binding information for clients. Such foreign currency prices are based on exchange rates updated from time to time. We reserve the right to make any changes to the price.

  3. Terms of Delivery and Payment
    By placing an order, customers commit to accept the goods. An order shall only become binding once accepted by Geschwister Ottiger. At all times, Geschwister Ottiger shall be entitled to refuse complete or partial fulfillment of the order, without the customer being entitled to make any claims. Where necessary, Geschwister Ottiger shall be able to make minor changes to the means and execution of shipment. Without need for a separate written agreement, invoices shall be settled by prepayment, credit card or Postfinance Direct Debit.

    Prepayments should be transferred to our postal giro account 60-281425-3 (IBAN CH 57 0900 00006028 1425 3), stating the order reference.

  4. Returns
    Correctly ordered and supplied goods may generally not be returned. Complaints about quantities or condition of the goods shall only be accepted within 8 days from the date of receipt of the shipment. Where claims are justified, Geschwister Ottiger shall either replace the goods or issue a respective credit note. All other claims for damages shall be excluded.

  5. Scope of order
    The minimum value of each order is CHF 20.00. Orders up to a maximum weight of 30 kg are sent out. Please contact us for larger quantities. For orders with a goods value of up to CHF 70.00 a packaging fee of CHF 4.00 is charged.

  6. Place of Jurisdiction and Applicable Law
    The General Terms and Conditions are subject to Swiss Law. The place of jurisdiction is Ballwil, LU, Switzerland.